my head's going to explode

i just had the most infuriating set of exchanges with various Verizon (landline, not wireless) personnel. what it boils down to is that they:

A) said back on June 19 they would hook up our landline this week,
B) actually did hook up our landline this week as promised,
       and here's the best part:
C) are now refusing to believe our landline is currently hooked up to Verizon and are saying they can't activate our service (which is already activated) until July 11

normally, that would be fine. it would mean we'd be getting a couple weeks of free phone service. but as it stands, our Verizon DSL is going to be delayed until around July 19 b/c the DSL folks can't touch us until the landline folks put the notation on our account that we're hooked up

and the kicker is that I already made a big fuss with our old ISP to cancel our internet service with them effective midnight tomorrow based on Verizon telling me that we would have DSL much sooner than July 19

great "customer service" Verizon. i can't believe we're actually fighting with you to be your customer, when it seems like you're trying your best to not allow us to be your customer. this stuff really pisses me off